Effective Date: 13/05/2024
These Terms & Conditions govern your use of our website and the purchase of products from our online fashion store. By accessing or ordering from our site, you agree to these Terms. Please read them carefully.
1. General Information
ROLARC LTD is a UK-registered business: 07542831.
Registered Address: Suite 101 Lumina Business Centre, 32 Lumina Way, London, England, EN1 1FS
Email: contact@yourfavoriteshoes.co.uk
Phone: +44 7412283523
We operate an online store specialising in fashion footwear and accessories.
2. Eligibility to Purchase
To place an order on our website you must:
- – Be at least 18 years old.
- – Provide accurate and complete information.
- – Use a valid payment method that you are legally entitled to use.
3. Product Information
We aim to ensure all product descriptions, images, and prices are accurate and up to date. However:
- – Colours may vary slightly due to screen settings.
- – Measurements are approximate unless stated otherwise.
- – Product availability is subject to change without notice.
If an error is discovered (e.g., pricing or description), we reserve the right to cancel or amend orders.
4. Prices & Payment
All prices:
- – Are shown in GBP (£).
- – Include VAT, where applicable.
- – Exclude delivery charges unless stated otherwise.
Accepted payment methods include major debit/credit cards (Stripe), PayPal, and other secure payment gateways.
Your order will not be dispatched until payment is successfully processed.
5. Order Process & Acceptance
When you place an order:
- – You receive an order confirmation email acknowledging receipt.
- – We will accept the order once it has been processed and dispatched.
- – If we cannot fulfil your order (stock issues, incorrect pricing, or payment concerns), we will contact you promptly and issue a refund if payment has been taken.
We reserve the right to refuse orders where fraud or abuse is suspected.
6. Delivery
We offer delivery across the UK and selected international locations.
UK Delivery Times
- – Standard Delivery: 2–5 working days
- – Express Delivery: 1–2 working days (where available)
Delivery times are estimates and not guaranteed.
Delivery Responsibilities
- – You must provide accurate delivery details.
- – Risk passes to you upon delivery.
- – Ownership of goods passes only after full payment is received.
If a parcel is delayed or missing, contact us within 7 working days.
7. Returns & Refunds
We offer returns in line with the UK Consumer Contracts Regulations.
Return Window
- – You may return unworn items in original condition within 14 days of receiving your order.
Non-returnable items
- – Used or damaged shoes
- – Final sale items (if clearly stated)
- – Hygiene-sensitive items where applicable
Refunds
Refunds are issued to your original payment method within 7–14 days of receiving your return.
Return Costs
Customers are responsible for return postage unless the product is faulty or incorrect.
8. Faulty or Incorrect Items
If you receive an incorrect, damaged, or faulty item, contact us within 48 hours with:
- – Your order number
- – Description of the issue
- – Clear photos of the product
We will arrange a replacement or refund at no additional cost.
9. Promotional Codes & Offers
Promotions, discount codes, and offers:
- – Must be used within the stated validity period.
- – Cannot be combined unless explicitly allowed.
- – Apply only to qualifying products.
We reserve the right to withdraw or modify promotions without prior notice.
10. User Accounts
If you create an account, you must:
- – Keep login details confidential
- – Notify us immediately of any unauthorized access
- – Ensure all information is accurate and updated
We may suspend or close accounts in cases of misuse or fraudulent activity.
11. Intellectual Property
All content on the website, including logos, text, images, graphics, and design, is the property of Your Favorite Shoes or its licensors.
You may not copy, distribute, modify, or use content without written permission.
12. Limitation of Liability
To the fullest extent permitted by UK law:
- – We are not liable for indirect or consequential losses.
- – We are not liable for delays caused by third-party couriers.
- – Our total liability for any claim shall not exceed the price paid for the product in question.
Nothing excludes liability for fraud, misrepresentation, or death/personal injury caused by negligence.
13. Compliance with Comparison Platforms
To maintain transparency and comply with platforms including PriceRunner, PriceSpy, Kelkoo, Idealo and google, we:
- – Provide accurate pricing and product data
- – Honour listed prices and promotions
- – Ensure stock levels displayed via feeds are reliable
- – Respond promptly to disputes or consumer enquiries
14. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their content or policies. Use them at your own discretion.
15. Events Outside Our Control
We are not responsible for delays or failures caused by events beyond our reasonable control (e.g., strikes, courier disruptions, severe weather, or technical issues).
16. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be resolved in the courts of England and Wales.
17. Contact Us
If you have questions regarding these Terms & Conditions, contact:
Your Favorite Shoes
Registered Address: Suite 101 Lumina Business Centre, 32 Lumina Way, London, England, EN1 1FS
Email: contact@yourfavoriteshoes.co.uk
Phone: +44 7412283523
18. Complaints Policy
We are committed to delivering excellent customer service. If you have a complaint regarding your order or our services, we encourage you to contact us so we can resolve the matter quickly and fairly.
How to Make a Complaint
You can submit a complaint through any of the following:
- – Email: contact@yourfavoriteshoes.co.uk
- – Phone: +44 7412283523
- – Post: Suite 101 Lumina Business Centre, 32 Lumina Way, London, England, EN1 1FS
Please include:
- – Your full name
- – Order number
- – Description of the issue
- – Any supporting evidence (photos, screenshots)
Our Complaint Handling Process
- Acknowledgement:
We aim to acknowledge your complaint within 2 working days. - Investigation:
We will review the issue, examine order records, and assess any evidence provided. - Resolution:
We aim to provide a full response and resolution within 5–10 working days.
Outcomes may include a refund, replacement, clarification, or other appropriate remedy. - Escalation:
If you are not satisfied with the outcome, your complaint can be escalated to a senior team member for further review.
Alternative Dispute Resolution (ADR)
If a resolution cannot be reached, you may choose to refer your complaint to an Alternative Dispute Resolution (ADR) provider or seek support through:
- – The Citizens Advice Consumer Service
- – The UK European Consumer Centre (for cross-border disputes)
