Store Name: Your Favorite Shoes
Website: yourfavoriteshoes.co.uk
Contact Email: contact@yourfavoriteshoes.co.uk
Contact Phone: +44 7412283523
Registered Address: Suite 101 Lumina Business Centre, 32 Lumina Way, London, England, EN1 1FS
1. Delivery Locations
We currently ship to:
- – All regions within the United Kingdom
- – Selected international destinations (listed at checkout)
If your location is not available at checkout, please contact us for assistance.
2. Processing Times
All orders are processed Monday to Friday, excluding bank holidays.
- – Standard Processing Time: 1–2 working days
- – Orders placed after 2 PM are processed the next working day.
During peak seasons (e.g., holidays, sales), processing times may be slightly longer.
3. Delivery Options & Estimated Times
UK Delivery
- – Standard Delivery: 2–5 working days
- – Express Delivery: 1–2 working days
- – Next-Day Delivery: Where available (order by 12 PM)
Delivery times are estimates and not guaranteed.
International Delivery
Delivery times vary by destination and will be displayed at checkout.
4. Delivery Charges
Delivery costs are calculated based on:
- – Delivery location
- – Delivery method selected
- – Package weight/size
Final shipping fees will be shown at checkout before payment.
5. Order Tracking
Once your order has been dispatched, a tracking number will be sent to your email.
Tracking may take up to 24 hours to update after dispatch.
6. Delivery Attempts & Missed Deliveries
If the courier is unable to deliver your parcel:
- – A card or message will be left with further instructions
- – You may be required to reschedule or collect from a local depot
Unclaimed parcels may be returned to us. A redelivery fee may apply.
7. Delivery Address Responsibility
Customers are responsible for providing accurate and complete delivery details.
We cannot refund or replace items lost due to incorrect or incomplete address information.
8. Shipping During Sales & Holiday Periods
During promotional seasons, dispatch and delivery times may be extended due to high volume.
We advise placing orders early during peak periods.
9. Customs & Duties (International Orders Only)
International orders may be subject to:
- – Import taxes
- – Customs duties
- – Clearance fees
These charges are not included in product or shipping prices and are the customer’s responsibility.
Failure to pay customs charges may result in parcel returns; shipping fees are non-refundable in such cases.
10. Lost, Delayed, or Damaged Parcels
If your order appears lost, delayed, or damaged:
Damaged Items
Report damages within 48 hours of delivery with:
- – Photos of the packaging and product
- – Your order number
Lost or Delayed Parcels
Contact us within 7 working days of the expected delivery date.
We will liaise with the courier and keep you updated.
If a parcel is confirmed lost, a replacement or refund will be issued.
11. Pre-Orders & Back-Ordered Items
If an item is marked as pre-order or back-order:
- – Estimated dispatch dates will be displayed
- – You will receive updates if the date changes
- – Orders containing both in-stock and pre-order items may ship separately
12. Order Changes & Cancellations
Changes cannot be made once an order has been dispatched.
If you need to modify or cancel your order, contact us immediately at:
We will assist if the order is still in the processing stage.
13. Contact Us
For questions about shipping or your delivery status:
Your Favorite Shoes
Email: sales@yourfavoriteshoes.co.uk
Phone: +44 7412283523
Address: Suite 101 Lumina Business Centre, 32 Lumina Way, London, England, EN1 1FS
