We want you to enjoy a smooth and reliable shopping experience. If for any reason you are not fully satisfied with your purchase, our Refund & Return Policy below outlines how we can assist you.
1. Returns Eligibility
You may request a return if:
- – The item is faulty, damaged, or defective upon arrival.
- – You received the wrong product.
- – The item is unused, in its original packaging, and in a resellable condition.
Products that cannot be returned include:
- – Perishable goods (if applicable)
- – Items marked as Final Sale
- – Products that have been used, altered, or damaged by the customer
2. Return Window
You have 14 days from the date of delivery to request a return.
To start a return, please contact our support team at support@yourfavoriteshoes.co.uk with your order number and reason for return.
3. Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- – Refunds are issued to your original payment method
- – Please allow 3–7 working days for the refund to reflect, depending on your bank or payment provider
4. Exchanges
If you wish to exchange an item (for example, a different size or colour), please contact us within the 14-day return window. Exchanges are subject to stock availability.
5. Return Shipping Costs
- – If the return is due to our error (faulty, damaged, or incorrect item), we will cover all return shipping costs.
- – If returning for any other reason, the customer will be responsible for the return shipping fee.
6. Non-Delivery or Missing Items
If your order has not arrived within the estimated delivery timeframe, please contact us. We will investigate and provide a replacement or refund where appropriate.
7. Contact Us
For all refund and return enquiries, reach us at:
📧 support@yourfavoriteshoes.co.uk
📞 +44 7412283523
