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Please allow 06 – 12 business days from the time your package arrives back to us for a refund to be issued.
Please allow 06 – 12 business days from the time your package arrives back to us for a refund to be issued.
Shopping Information
How long will it take for my order to ship?
Your order will be shipped based on the delivery option you choose.
Standard Delivery: 2–5 working days
Express Delivery: 1–2 working days
Do you offer free shipping?
Yes, we offer free shipping on your first purchase.
Can I change my shipping address after placing an order?
Yes, you can change your shipping address, but please contact us as soon as possible so we can update it before your order is dispatched
What if my package is delayed or lost?
If your package is delayed or appears to be lost, please contact our customer support team immediately. We will investigate the issue with our shipping partners and keep you updated throughout the process. If the package cannot be located, we will arrange a replacement or issue a refund according to our policy.
Payment Information
What payment methods do you accept?
We accept a variety of secure payment methods, including major debit and credit cards, and trusted online payment gateways (Stripe). All transactions are encrypted to ensure your information is protected.
Is my payment information secure?
Yes, your payment information is completely secure. We use industry-standard encryption and trusted payment gateways to protect your data. Your full card details are never stored on our servers, ensuring a safe and secure checkout experience
Can I use multiple payment methods for my order?
At the moment, we do not support splitting payments across multiple payment methods. Each order must be completed using a single payment option.
When will I be charged for my order?
You will be charged for your order at the time of checkout. Once your payment is successfully processed, you will receive an order confirmation email with the details of your purchase.
Return & Exchange
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original condition.
How do I return an item?
Simply contact our customer service team for a return authorization, and we’ll provide instructions for shipping the item back.
Are there any items that cannot be returned?
Yes, sale items, personalized products, and undergarments are non-returnable.
When will I receive my refund?
Once your return is received and inspected, we will process the refund within 5-7 business days.
